Refund Policy

Polovesa – Refund, Return, and Exchange Policy

ALL sales are final. We do NOT accept returns, refunds, or exchanges under any circumstances.

We maintain this policy to ensure every customer receives brand-new, unworn products. This helps us protect the quality and integrity of our clothing—once an item leaves our hands, it is exclusively yours.

Please double check your size, color, and order details before completing your purchase. If you have any questions about sizing or products before ordering, email us and we’ll be happy to assist.

Damaged or Incorrect Items

If your order arrives damaged during shipping or you receive the wrong item, contact us within 48 hours of delivery at PolovesaUSA@gmail.com with:

Your order number
Photos showing the damage or incorrect item

We’ll review each case individually and work with you toward a fair resolution.

Frequently asked questions

Machine Wash: Wash in cold water on a gentle cycle to protect the fabric’s color and quality.
Detergent: Use a mild detergent designed for delicate fabrics to avoid damage.
Avoid Bleach: Do not use bleach or alternatives, as they cause fading and weaken the fabric.
Gentle Handling: Wash carefully without scrubbing to prevent stretching or misshaping.
Dry Cleaning: Not recommended, as it may change the texture and fit.
Drying: Lay flat to air dry on a clean surface to prevent shrinkage. Avoid tumble drying to keep the oversized fit.
Ironing: If ironing is needed, turn inside out and use low to medium heat. Do not iron directly on prints or details.
Storage: Keep in a cool, dry place away from sunlight to prevent fading or discoloration.

For quality assurance, all sales are final. We will not accept returns or provide refunds on any purchase. This ensures that every customer receives products in brand new condition, without the risk of previous handling.

Please make sure to select the correct size and color before placing your order.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured overseas. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

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Refund Policy

Polovesa – Refund, Return, and Exchange Policy

Damaged or Incorrect Items

Frequently asked questions